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You know that passengers around the world expect particular onboard catering, accommodation and entertainment standards. Service quality needs to be constantly tightened and diversification is one of the keys to onboard revenue and cost efficiency. Thema Cruise can help you on all those fronts, by carrying out a quality audit on your fleet.
He has a sharp eye and uncompromising standards. He understands clients from around the world, and has ample experience directing staff from a variety of national backgrounds. In other words, he has the expertise to pinpoint exactly what you need to improve - and to tell you exactly how to do so.
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The 3 steps to the top !
1) Getting the facts
Once you tell us about your goals, we will assign mystery passengers, run customer or employee satisfaction surveys, or use other tools, to assess the quality of your service. We will look at absolutely everything: starting with such focal areas as meal variety, onboard entertainment, housekeeping, staff availability and friendliness.
2) Recommending improvements
Once we have all the facts, we will map out an action plan to bring your present standards up to the levels that your current and future passengers expect.
We split recommendations into modules, so you can implement them one by one, in step with your priorities and budget.
But we will do more than present new quality goals: we will also run a coaching and training programme for your whole team, whatever their role.
In every case, Thema Cruise will make a point of suggesting cost-effective, tried and tested solutions that will appeal to your target clientele and enable people from all nationalities to share and enjoy their onboard experience with your company.
3) Steering the change to successful completion
We will also see you through the overhaul, and run a final audit to make sure that the operation worked. And then we will tell you how to keep the wind in your quality and cost-efficiency sails later.
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